KRCS Reviews

What a sham of a company. I tried to cancel my order within 14 days and they are claiming they won't do this because its a "configured product". However consumer law states that this has to be something that cannot be sold to someone else. I.e if its engraved with my name etc...

I will now be disputing the payment with my credit card company and refusing delivery and never ordering from these clowns again.

I will also be reporting them to trading standards for their consumer law violation.

The order is currently still with apple on their end because its a pre order, so why they don't just cancel that or just sell it to someone else is beyond me. AVOID THIS COMPANY

Order placing nice and easy, but delivery time turned out to be nothing like that which their site said as a target. Appreciate that they were in the hands of Apple, but turned out to be a waste of the 10 days since placing the order, as ended up placing a new order with Apple direct and secured a delivery slot. Good comms from them to be fair.

Well what can I say Johnny at the vick centre store was just fabulous. I have new iPhone I came in thinking it was broken after a few seconds he had it up and running.. these phone ain’t cheap so I was so worried. Top marks and top man.. merry Xmas Johnny and all the best 4 2023.xx

Experience with this company has been great I bought an Apple Watch Ultra which I unfortunately had a problem within the month of having it these were great at accepting the Watch back agreed there was an issue and was sending it to Apple but was also going to send me a replacement next day delivery

As I’m thinking of selling my iPhone I won’t be able to use the watch with an android device if I ever come back to an Apple phone in the future these guys would be my go to for a new watch or anything else Apple related I needed

Phillip and Sam Thomas was helpful through out the whole journey

Thanks guys ?

Great service! My order of MacBook Pro came before 12pm the following day by DHL.
I can recommend the upgrade option, all 0% apr on 12 or 24 months with an upgrade option after 24 months. Great Black Friday offer!!

I placed an order for a Mac Studio Max from KRCS online. I received an email the next day to advise that my item had been prepared and despatched.
The following day I had confirmation from DHL that the item was coming that day. Fantastic that it came so quickly, unsure why other negative reviews are saying otherwise - all I can advise is to check on the website that the item is 'in stock' to avoid any disappointment!

Would recommend and would also use them again!

Took my phone in to the Nottingham HQ after booking with Apple.

Ran diagnostics on phone to confirm fault and advised they will contact mw when the phone is ready.

Within 3 hours my phone was fixed and I collected with no issues.

Top notch Customer Service and professional repair.

My iMac was giving me real problems. It would not start-up properly. I tried all kinds of 'fixes', nothing worked.

I took it into the Hull store. I was assisted by Paul Robinson. The attention, care and service I received was exceptional. He fix the problem, keeping me informed throughout the process and was there at the end to explain what he had done and what I was to do if the problem reoccured.

Overall a first class service from good company and staff.

never open

it's sunday a few weeks before christmas and you were closed. absolutely mad considering the time of year to be closed on a sundasy. i've always gone to this shop and quite frankly the quality has gone down hill since you mnoved from under the city hall. jack is good but the other staff dont have the time of day like they used to. if there was another apple shop id go there instead but the shopin beverley shut down leaving no alternative.

Went into KRCS Derby store today to look at the Apple watches. Nathan came over to see how he could help us. He asked what our requirements were from the device and went through all of the options in order to properly fulfil our needs. We bought the perfect Apple watch. Great colour/fit and functionality, plus we bought additional accessories. What great staff you have. So knowledgeable. No pressure. Friendly, helpful and Nathan also help us set it up. I am delighted with this new purchase and will definitely be back very soon to get my new Macbook Air from you. Thank you so much. Great experience.

Really great to see a company offering an NHS Discount and they make it super easy to use the discount.
I ordered an Apple Mac Studio M1Max
The predicted delivery was 10 weeks, it arrived a week earlier which was great.
Called them a few times for updates and they were very helpful. Kept me updated on what was happening. Monthly payments with Klarna went through quickly. You only start paying once the item has arrived. Put down a deposit on the Mac. No penalties for paying off early and interest-free for 12 months was a bonus.
Had a few questions and emailed them, fast replies each time. Would definitely buy from them again. Very good experience

iPhone 14pro 256GB system data overload problem. I’m sorry that you weren’t able to help. I went straight to the Leeds Apple store, disabled ‘Find my phone’ went back 1hour later and the issue is now resolved, not so sure what they did but it worked.

For sure it’s a 5* company. Today as advertised i had my wife’s iPhone 14 pro purple delivered. This is my 3rd order with this company and every time was the same…perfect. If you need an update the customer service is friendly and helpful, no silly waiting times for someone to answer the phone. And not forget about the 2 years warranty. Keep it up guys. Thanks

Avoid. Use different retailer if you can. Placed an order for a laptop which was supposed to be a gift. Ended up waiting weeks for order to be delivered. Tried contacting customer support before order was even processed and they refused to help. Now they will not accept returns. Poor. Very poor

Took my phone to KRCS head office in Nottingham for a screen replacement. The gentleman Quinn who carried out my repair was so helpful, friendly and professional. Turn around time was within 90minutes. I would definitely recommend your company to others.
Thank you ?